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Dismal Earnings Report Expected From Los Gatos-Based Netflix
SAN FRANCISCO (KCBS)— Netflix is expected to reveal some dismal figures from their troubled third quarter earnings on Monday. The Los Gatos company that brought us movies by mail is learning a hard...
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ConsumerWatch: Free Web Service Takes Frustration Out Of Being Put On Hold
(CBS 5) – A free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service. LucyPhone is a service that waits on hold so that the caller...
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About The Bay: Social Media Firms Shun Traditional Business Practices
SAN FRANCISCO (KCBS) – In the tech world, phones are apparently so totally yesterday’s news. Want proof? Just try calling a social media company and see – or hear – for yourself. Chances are, a...
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Comcast ‘Embarrassed’ By Employee’s Behavior During Service Cancellation Call...
SAN FRANCISCO (CBS/AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy San Francsico customer posted eight minutes of telephone conversation online in which he tried repeatedly to...
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Customer Service Skills Could Lead To Higher Earning Sales Representative...
Customer service jobs are expected to increase nearly 13 percent over the next eight years.
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How Customer Service Jobs Can Lead To A High Paying Career
In today’s Jobs Report, Jill Schlesinger has tips for a career in customer service.
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6 Reasons Small Business CMOs Should Care About Customer Service
By Katy Dormer of Desk.com As a CMO of a small business, you certainly have your work cut out for you. You need to build a breakthrough brand despite entrenched competition. You need to grow pipeline...
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Uber Tackles Sex Assault Problem By Pledging $5M To Training
DETROIT (AP/CBS SF) — Uber is pledging $5 million during the next five years to fund sexual assault prevention groups as well as train its own employees. The move was announced Monday and is aimed at...
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Why The Phone Call Is More Important In The Digital Age
Recently, many businesses have adopted the practice of automating many processes, including customer service. These days, people can scan their groceries themselves and perform bank transactions on a...
View ArticleProtected: 5 Tips Before You Start Taking Customer Calls
Providing excellent over-the-phone customer service is quintessential to the success of a small business, especially with so many being in highly competitive markets. A recent study conducted by...
View ArticleProtected: How To Generate More Phone Leads For Your Business
Cold calls and phone leads are a key part of the sales strategy for most small businesses, and this is often the most stressful and challenging part of the sales cycle. However, there are steps your...
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